To return a rojocustoms product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at info@rojocustoms.com.au and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
Send the package to:
rojocustoms - Returns
ABN: 69 793 625 721
26 Grenville Court,
Phillip
Australian Capital Territory 2606
Australia
RETURNS POLICY
At ROJO Customs, we are dedicated to delivering top-quality products and ensuring customer satisfaction with every print we create. If, by any chance, you are not completely satisfied with your purchase, please refer to the instructions below to initiate a return.
Items Eligible for Return:
You may return faulty, damaged, or items with printing defects for a replacement or refund. Returns are accepted within 14 days of receiving your purchase. Returned items must be in their original condition and packaging. Items that show noticeable wear are not eligible for exchange or refund. Refunds are not available for customer-supplied garments (BYO). When supplying garments to ROJO Customs, please note that it is done at your own risk. All returns must adhere to the company's Terms & Conditions.
Items Not Eligible for Return:
Refunds or exchanges are not provided for change of mind, errors in approved proofs, shipping delays, or supplier stock delays. Incorrect garment size selections are not eligible for returns or exchanges. Slight sizing deviations of +/- 2.5cm are considered acceptable; anything beyond that is considered faulty. By placing an order, you accept the proof and take responsibility for ensuring the accuracy of the artwork, quantity, and shipping address. Returns cannot be accepted for mistakes made by third-party couriers after the order has been dispatched to the customer's address.
Shipping Charges for Returned Products:
The customer returning the product to ROJO Customs is responsible for covering all associated shipping fees. Please note that we do not reimburse shipping charges. If you request a refund, the initial payment method will be used to refund the purchase price, excluding any delivery fees.
How to Return Your Item:
To initiate a return, please email ROJO Customs and request a Return Authorization (RA). Provide the following information:
Your name
Order number
Date of purchase
Garment/s you wish to return
Brief description of the manufacturing and/or print error
Photograph of the garment/s
Once we receive your email, our team will review your RA request and contact you to discuss the available options.
Please Note:
All garment/s must be returned to ROJO Customs to be eligible for an exchange or refund.
It is the customer's responsibility to return the garment/s within two (2) weeks after ROJO Customs issues an RA.
Please allow up to 5 working days for ROJO Customs to process your claim.
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